COVID-19 Information


We acknowledge the current situation we are all facing in regards to the COVID-19 Virus.

We would like to share with you numerous useful resources and fact sheets that may assist you during these unprecedented times.

As your local tourism and development board, we will assist in any way we can to minimise the impact this has on our Members, Partners and Region at large.

Please feel free to reach out to us at any time. In the meantime, please remember to support each other personally and professionally so that we get through this tough time together.

Gus Stedman
Gladstone Area Promotion and Development Limited

The COVID-19 situation and its impact is changing quickly.

The first priority is containment, which reduces the rate of infection and spreads the infection rate over a longer period, allowing the excellent but limited capacity of our hospitals to cope #flattenthecurve.

Domestic travel remains unrestricted but it is likely aviation access to Gladstone will continue to reduce in the coming weeks. We encourage you to practise safety, but please, if you are well, go out and enjoy our local restaurants and tourism businesses.

Tell your guests, trade contacts and potential customers what you are doing in your operation to maintain correct hygiene.

For the latest situation reports on COVID-19 visit:

The Australian Government has released an official app with the information you need to know about coronavirus. Seach “Coronavirus Australia” in the Apple App Store and on Google Play or visit

Access the Coronavirus Australia Whatsapp service here.

For the latest Australian travel restrictions, visit the ‘Department of Home Affairs

For advice on travelling outside of Australia, visit ‘Smart Traveller

Queensland’s borders are officially closed to slow the spread, more details on restrictions can be found here. Entry is only for Queensland residents and exempt persons* For more on the Border restrictions Directions (No. 3), click here.

* Please refer

All campgrounds in Queensland national parks, state forests and state managed recreation and protected areas are closed, for more information on these closures, click here.

For the current information on health recommendations, visit ‘Queensland Health’, ‘Australian Department of Health’ and the ‘World Health Organisation’

Everyone in the community must play a role if we are to help slow the spread of COVID-19. This includes people considering organising, attending or supporting attendance at a public gathering. ‘This statement was provided by Department of Health’ (18/03/2020)

For the latest information (updated March 23) including what defines non-essential and essential mass gatherings, please see the Queensland Government, Mass Gatherings Direction (No 2).

An owner or person in control of a residence may allow up to two visitors who are not ordinarily members of the person’s household. For more information (updated on 2 April, 2020) see the Home Confinement, Movement and Gathering Direction.

It’s vital we retain our skilled people in the region. GAPDL is working with the government to identify the most effective mechanisms to support businesses to keep their people, including flexibility in employment laws. Consider options like whether you can split shifts to ensure that if some staff become ill, your business still has the skilled staff it needs to operate.

The official directive on the operation of non-essential businesses

Businesses are invited to complete an online ‘Business Impact Evaluation Survey’ so the State Government can fully capture the actual impact to small business at this point of time.

For advice contact the ‘Queensland Tourism Industry Council (QTIC)

For crisis advice from ‘Tourism and Events Queensland (TEQ)’

The Australian Government’s has created an  ‘Economic Response to the Coronavirus’

For more information on Coronavirus and the Government’s response, please visit: or support line: 13 28 46

Small or medium business with reduced cash flow? Here’s what we’re doing to boost your cash flow

Is your business financially distressed? This is what we’re doing to support you.

Assisting the economic recovery Here’s how we’ll support you to grow

Employ an apprentice or trainee? This support is for you

Are you a sole trader that has lost business? This is what we’re doing to support you and your business

Income support for sole traders

Household finances hit by reduced work? Here’s what we’re doing to support your family budget

Payments to support households

Electricity Relief for Households and Businesses

Insurance: Gallagher advice line: QTIC partners at Gallagher are experts in understanding the risk affecting the tourism and hospitality industry. They specialise in supporting business in obtaining suitable insurance cover to protect your business against the unexpected. Gallagher is offering complimentary general advice to tourism and hospitality businesses.

Advice line: 07 3002 3051. (Mon-Fri)

Financial and Business: Westpac: Available for QTIC members, a free-of-charge general financial and business advice email service has been created. You do not need to be a Westpac customer to access this service. You can email any enquiries to

*for current financial workshops, visit ‘Workshops and Support’ section below.

Queensland Government Payroll Tax Reprieve: If you are an employer who pays less than $6.5 million in Australian taxable wages and your current turnover, profit, customers, bookings, retail sales, supply contracts or other factors have been directly or indirectly affected by COVID-19 you may be eligible for payroll tax relief. Complete the ‘online payroll tax deferral application form’.

You can apply at any time the relief package is available. If approved, your deferral will begin from the February return (due 9 March 2020) or from the next return that is due.

Queensland Tourism Division and Small Business Support Packages: A $27.25 million industry recovery package is providing immediate assistance to those most impacted by COVID-19. For more information see COVID-19_Economic_Recovery_Tourism_and_Small_Business_17March2020.

Business and Industry Support: A suite of initiatives will be available to support Queensland business and industry who are impacted by COVID-19. For more information on the support and packages available visit:

Cashflow Boosts: Cashflow boosts of up to $25,000 (with a minimum payment of $2,000) for eligible small and medium-sized businesses. The payment will provide cash flow support to businesses with a turnover of less than $50 million that employ staff, between 1 January 2020 and 30 June 2020. The payment will be tax free. Businesses will receive payments of 50% of their Business Activity Statements or Instalment Activity Statement from 28 April with refunds to then be paid within 14 days. For more information, visit

Mentoring Sessions: The Mentoring for Growth program currently has more than 50 mentors ready to connect with impacted small businesses. Mentors are available to provide tailored support including financial mentoring and business planning.

Contact 1300 654 687 or for more information.

Wage subsidies for Apprentices and Trainees: Eligible employers can apply for a wage subsidy of 50% of the apprentice’s or trainee’s wage for up to 9 months from 1 January 2020 to 30 September 2020. Where a small business is not able to retain an apprentice, the subsidy will be available to a new employer that employs that apprentice. For more information, visit

Equipment Purchase and Project Grants: The Market Diversification and Resilience Grants program is providing agriculture, food and fishing exporters and their critical supply chain partners grants to build resilience by diversifying into new markets. For more information, visit

Front of House Signage: GAPDL has created a resource for businesses to use:

‘Protecting Us’ 

Working remotely and from home: In preparation for the possibility of self-isolation for your workforce, QTIC has provided templates of internal COVID-19 response measures for businesses:

Sample policy – ‘Working from home

Business Continuity – ‘Working remotely’

Isolation Guidance: The Australia Government Department of Health has created an ‘Isolation Guidance’

For those who have returned to Australia from overseas, or been in close contact with a confirmed case of coronavirus.

Pandemic risk-management resource

COVID-19 Immediate Response Action Plan for Tourism Businesses

Disaster Recovery Marketing Resource Hub

The Chamber of Commerce and Industry Queensland has a dedicated COVID-19 assistance webpage, which provides all employers in Queensland with unlimited access to its HR Helpline, webinars on managing workforce and remote working conditions and policies and templates to use within their business. Click here to visit the webpage.

Coronavirus Marketing Battle Plan can be found here.

Once we are through this Phase 1 of Survival, we will be stepping up to Recovery in the coming months which will require maintaining as many of our people, and infrastructure as possible.

A range of grants are likely to be forthcoming. This is the time to think through what your plans are for the recovery phase.

‘Tourism Australia’ is providing regular updates on its website.

Gladstone Regional Council have approved a $1million Novel Coronavirus (COVID-19) support package to assist residents, business, sporting and community groups in the Gladstone Region.

The COVID-19 support package will contain:

  • Rent concessions for Council-leased commercial facilities
  • Extension of time for food licensing by six months
  • Extension of time on trade waste licensing by six months
  • Effective freezing of interest on outstanding rates and charges
  • Financial support for sporting and community organisations.


If you would like to know more about Council’s COVID-19 Support Package and what it means to you, please visit or call on 4970 0700.

Gladstone Regional Council Media Release